At Joann Marketing, customer satisfaction is our top priority. We are committed to providing high-quality furniture, including our popular Parler Brown Arm Dining Chair, Reneau Sand Brown and Espresso Fabric Dining Chairs, and Winston Black Windsor Dining Chairs, along with a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, our detailed Refund and Return Policy is designed to ensure that your concerns are addressed promptly and fairly.

Please read the following carefully to understand our policies regarding returns, refunds, and exchanges.

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1. General Return Policy

Eligibility for Returns:

• To qualify for a return, products must be unused, in their original packaging, and in the same condition as when received.
• All returns must be initiated within 30 days of the date of delivery.
• Customized or special-order furniture items are generally not eligible for return unless they arrive damaged or defective.

Non-Returnable Items:

• Items that have been used or damaged after delivery.
• Items without original packaging or labels.
• Clearance or final sale items.

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2. How to Initiate a Return

If you wish to return a product, please follow these steps:

1. Contact Our Support Team:
   Reach out to us via email at support@joannmarketing.shop or call +1 578 424 9020 to initiate your return request. Please provide your order number, a detailed description of the issue, and photographs if applicable.

2. Approval and Return Authorization:
   Our customer support team will review your request and, if eligible, will issue a Return Merchandise Authorization (RMA) number along with specific instructions for returning your item.

3. Prepare the Package:
   Ensure that the items are securely packed in their original packaging or equivalent. Include all accessories, manuals, and parts that came with the product.

4. Return Shipping:
   Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service to ensure that your return reaches us safely.

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3. Inspection and Processing of Returns

Once we receive your returned item:

• It will undergo a thorough inspection to verify its condition.
• If the return meets our eligibility criteria, we will process your refund or exchange within 7-10 business days.
• If the item does not meet our return standards, we will contact you with options to resolve the issue, which may include reshipping or return denial.

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4. Refund Policy

Refund Method:

• Refunds will be issued to the original payment method used at purchase (credit card, PayPal, bank transfer, etc.).
• For bank transfers, the refund will be processed to the same bank account used for the initial payment.

Timing of Refunds:

• Once approved, refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

Partial Refunds:

• In cases where only part of your order is returned, a partial refund may be issued based on the value of the items returned.

Non-Refundable Items:

• Shipping and handling charges are non-refundable unless the return is due to our error.
• Custom or personalized furniture is generally non-refundable unless damaged or defective upon arrival.

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5. Damaged, Defective, or Incorrect Items

Damage During Transit:

• If your furniture arrives damaged or defective, please contact us immediately within 48 hours of receipt.
• Provide detailed photographs of the damage or defect for verification.
• We will arrange for a replacement, repair, or full refund at no cost to you.

Incorrect Items:

• If you receive an incorrect product, contact us within 48 hours of delivery with proof of the discrepancy.
• We will organize the return of the incorrect item and send you the correct product promptly.

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6. Exchanges

We are happy to facilitate exchanges for different products or sizes, subject to product availability.

• To request an exchange, please contact support within 30 days of delivery.
• The customer is responsible for return shipping costs unless the exchange is due to our error.

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7. Canceling Orders

If you wish to cancel an order before it has shipped:

• Contact us as soon as possible at support@joannmarketing.shop or call +1 578 424 9020.
• If the order has not yet been dispatched, we will process the cancellation and issue a full refund.
• If the order has already been shipped, you will need to follow our return process upon receipt.

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8. Important Notes

• Return Shipping Costs: Customers are responsible for return shipping unless the return is due to damage, defect, or error on our part. We recommend using a trackable courier service to avoid lost packages.
• Restocking Fees: In certain cases, a restocking fee may apply for returned items, particularly for large or bulky furniture, to cover handling costs.
• Custom or Special Orders: These are generally non-refundable unless defective or damaged upon delivery.

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9. Customer Support and Contact

Your satisfaction is our priority. If you encounter any issues or need assistance with returns or refunds, please do not hesitate to contact us:

Email: support@joannmarketing.shop
Phone: +1 270 449 9865

Our dedicated support team is available to assist you during business hours and will work diligently to resolve your concerns promptly.