At Joann Marketing, we are dedicated to providing our customers with high-quality products and exceptional service. We understand that purchasing furniture and related products is an investment, and we want to ensure your satisfaction and peace of mind through our comprehensive warranty policies. This Warranties policy outlines the scope, coverage, and procedures related to product warranties for the items available through our platform, including the Parler Brown Arm Dining Chair by Madison Park, Reneau Sand Brown and Espresso Fabric Dining Chair (Set of 4) by Baxton Studio, and Winston Black Classic Windsor Dining Chairs (Set of 4) by LUE BONA.

1. General Warranty Policy

Joann Marketing provides warranties on select products to guarantee their quality, craftsmanship, and materials against defects for a specified period from the date of purchase. Our warranties are designed to cover manufacturing and material defects that may arise under normal use.

Please note that our warranty policies do not cover damages resulting from misuse, abuse, accidents, improper assembly, neglect, or environmental factors outside the manufacturer’s specifications. Additionally, warranties do not cover normal wear and tear, cosmetic imperfections, or damages caused during shipping or installation.

2. Duration of Warranties

Product-specific warranty periods are as follows:

• Parler Brown Arm Dining Chair (Madison Park): 1-year limited warranty
• Reneau Sand Brown and Espresso Fabric Dining Chair (Set of 4) (Baxton Studio): 1-year limited warranty
• Winston Black Classic Windsor Dining Chairs (Set of 4) (LUE BONA): 1-year limited warranty

All warranty periods commence from the date of delivery or receipt of the product, whichever is earlier. Proof of purchase, such as a receipt or invoice, is required to validate warranty claims.

3. Scope of Coverage

Our warranties cover:

• Manufacturing defects: Issues related to the construction, materials, or workmanship that compromise the functionality or structural integrity of the product.
• Material defects: Flaws in the raw materials used, such as wood, fabric, or hardware, that affect the product’s performance.

Our warranties do not cover:

• Damage caused by misuse, improper handling, or accidents
• Damage resulting from exposure to moisture, heat, sunlight, or other environmental factors
• Normal wear and tear, including fading, scratches, or fabric pilling
• Cosmetic damages that do not affect functionality, such as minor surface scratches or discoloration
• Damage caused during assembly or improper installation
• Shipping damages or issues outside of our control

4. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact Customer Support: Reach out to us at support@joannmarketing.shop or call +1 578 424 9020 with your warranty inquiry.
2. Provide Documentation: Submit proof of purchase, including a copy of the receipt or invoice, along with photographs evidencing the defect or issue.
3. Describe the Issue: Clearly explain the defect, including how it occurred and any relevant details.
4. Assessment: Our customer service team will review your claim and may request additional information or photographs to assess the validity of the warranty.

5. Resolution and Remedies

If your warranty claim is approved, Joann Marketing will, at its discretion:

• Repair the defective part or product at no cost to you
• Replace the defective product with a comparable item
• Issue a refund, if repair or replacement is not feasible

All repairs, replacements, or refunds are subject to product availability and our assessment of the defect. We reserve the right to decline warranty claims that do not meet the criteria outlined above.

6. Shipping and Handling of Warranty Items

In cases where repairs or replacements are required, the customer may be responsible for shipping costs unless the defect is confirmed as a manufacturer’s defect covered under warranty. Joann Marketing will cover the cost of shipping the repaired or replaced product back to the customer.

7. Limitations and Exclusions

Our warranties are limited warranties and are exclusive and in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Joann Marketing shall not be liable for any incidental, consequential, or special damages arising out of or related to the use or inability to use our products, even if we have been advised of the possibility of such damages.

8. Warranty Transferability

Warranties are non-transferable and apply only to the original purchaser and the original delivery address. The warranty coverage is void if the product is resold, transferred, or used in a manner inconsistent with the intended use.

9. Important Reminders

• Always retain your proof of purchase for warranty validation.
• Proper care and maintenance of products are essential to ensure warranty coverage. Follow all cleaning and maintenance instructions provided with the product.
• Do not attempt to repair or modify products yourself, as this may void the warranty.

10. Contact for Warranty Service

For all warranty inquiries, please contact us at:

• Email: support@joannmarketing.shop
• Address: 901 PEPPERIDGE DR, BOWLING GREEN, KY 42103
• Phone: +1 270 449 9865

Be prepared to provide your order details, proof of purchase, and photographs of the defect or issue.

11. Final Notes

Joann Marketing is committed to ensuring your satisfaction with our products. Our warranty policies are designed to protect your investment and provide you with peace of mind. However, to ensure the best possible service, please read and understand the warranty terms, and contact us promptly if you encounter any issues.

Thank you for choosing Joann Marketing. We value your trust and look forward to serving you with quality products and dedicated support.