At Joann Marketing, we are committed to providing our customers with a smooth, reliable, and transparent shipping experience. We understand that receiving your furniture promptly and in perfect condition is essential to your satisfaction. Therefore, we have established clear policies and procedures to ensure that your orders are handled efficiently from the moment they leave our warehouse to their arrival at your doorstep.

Shipping Policies and Overview

1. Shipping Regions and Coverage
We primarily serve customers within the United States, including both urban and rural locations. Our shipping services extend to all contiguous states, ensuring that residents across the country can enjoy our premium dining furniture. For remote or less accessible regions, additional delivery timeframes may apply, but we strive to accommodate all customers with the highest level of service.

2. Shipping Costs and Fees
Shipping costs are calculated based on several factors, including the size and weight of the items, shipping destination, and chosen delivery options.

• Standard Shipping: Most orders qualify for standard shipping, which is either included in the product price or available at a minimal fee during checkout.
• Expedited Shipping: Customers who require faster delivery can select expedited options, typically arriving within 3-5 business days for an additional charge.
• Free Shipping Promotions: Occasionally, we offer free shipping on specific products, orders over a certain amount, or during promotional periods. Details about current offers are provided at checkout.

3. Processing Time
Once your order is successfully placed and payment is confirmed, we aim to process and dispatch your items within 2-4 business days. During peak seasons or promotional periods, processing times may extend slightly, but we always keep our customers informed about any delays.

Delivery Timeline

4. Estimated Delivery Timeframes

• Standard Delivery: Typically, your order will arrive within 7 to 14 business days after processing.
• Remote Areas: Delivery to rural or remote locations may take up to 15-20 business days due to logistical arrangements.
• Large or Special Orders: For bulk furniture orders, delivery timelines may vary based on the order size and manufacturing schedules.

5. Tracking Your Order
Once your order is shipped, Joann Marketing will send you an email containing a tracking number. This allows you to monitor the progress of your shipment in real-time via the carrier’s website (e.g., USPS, FedEx, UPS). Tracking information includes expected delivery dates and current shipment status, giving you peace of mind and clarity on when to expect your furniture.

Delivery Experience and Requirements

6. Delivery Method and Carrier
We partner with reputable logistics and courier services to handle our shipments. Our carriers are experienced in handling furniture and fragile items, ensuring safe and secure delivery.

7. Delivery Appointment and Signature
For most residential deliveries, a signature upon receipt is required to confirm delivery. Customers are encouraged to be available during the delivery window. If you are unavailable, the carrier will typically leave a notice for re-delivery or pickup at a local facility.

8. Special Delivery Requests
Customers with specific delivery instructions, such as leave-in-absent instructions or delivery to a particular door, should communicate these details at checkout or contact our support team beforehand. While we will do our best to accommodate such requests, delivery times may be affected depending on carrier policies.

Handling Delays and Issues

9. Possible Delays and Customer Support
While we strive for punctuality, unforeseen circumstances such as weather events, logistical disruptions, or high order volumes can cause delays. If your delivery is delayed beyond the estimated timeframe, our customer support team at support@joannmarketing.shop or +1 578 424 9020 will assist you with updates and solutions.

10. Damaged or Missing Items
In the rare event that your furniture arrives damaged or missing parts, please contact us immediately within 48 hours of receipt. Provide detailed photos of the damage or missing items, and we will coordinate replacements or repairs promptly. Joann Marketing covers the cost of return shipping for damaged or defective items to ensure customer satisfaction.

International Shipping and Custom Orders

Currently, Joann Marketing primarily ships within the United States. We do not offer international shipping at this time. Customers interested in bulk or custom orders can contact us directly for specialized arrangements; however, these may involve different shipping procedures and costs.

Final Note

At Joann Marketing, our goal is to make your shopping experience seamless and enjoyable from start to finish. We are dedicated to ensuring your furniture arrives safely, on time, and ready to enhance your home or business. If you have any questions about our shipping and delivery policies, or if you need assistance tracking your order, please do not hesitate to contact us at our website or call  +1 270 449 9865. Our friendly team is always here to help!